Naval Supply Systems Command
NAVSUP Workforce Modeling
Challenge
The Naval Supply Systems Command (NAVSUP) headquarters contracting element provides oversight over 10 field-level contracting offices. The contracting organization did not have an effective mechanism to determine workforce requirements (e.g., number of FTEs, grade levels, job series) based on a portfolio of contracting activities, which inhibited its ability to coordinate across field locations. Similarly, local contracting offices lacked a consistent, defensible mechanism to support manpower budgets.
Collaborative Approach
KP Partners, as part of its joint venture, KP Aminad JV, helped NAVSUP develop a workforce model to address its gaps in determining and rightsizing workforce requirements. The team followed an innovative approach to develop a workforce model, including:
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Determining desired model use cases with NAVSUP contracting, developing a model wireframe to validate use cases, and defining data needs and an overall modeling methodology
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Developing initial perspectives on the drivers of workload based on a comprehensive data set on workload drivers from multiple data systems
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Using statistical analysis to determine the initial subset of hypothesized workload drivers that truly inflect workforce requirements
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Launching a workload estimation survey to collect touch-time data on each executed contracting action
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Refreshing statistical analysis using collected touch-time data to (1) finalize the set of workload drivers that inflect workforce requirements and (2) quantify the impact of each workload driver on workforce requirements
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Updating the model wireframe with statistical outputs and feedback on user interface to finalize the workforce tool
Driving Change
Our workforce modeling support allowed NAVSUP contracting to:
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Accurately estimate the costs associated with reimbursable work
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Determine workforce requirements at each contracting office
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Rebalance workload and/or workforce across contracting offices